Frequently asked questions

Yes. Tell us the places you would like to visit, your travel dates, group size and interests. We will suggest a practical route, transport, accommodation and experiences to suit your trip.

A rough travel period, the cities or regions that interest you, the number of travellers and your preferred pace are enough to begin. It is fine if your plans are not final.

For the widest choice of hotels, trains and guides, we recommend contacting us at least four to eight weeks before departure. Holiday periods and popular routes benefit from earlier planning.

Yes. We can advise on suitable connections and arrange high-speed rail, domestic flights, airport transfers and private vehicles as part of your itinerary.

Yes. We can recommend and arrange accommodation based on your route, comfort preferences and budget, from practical city hotels to distinctive local stays.

That depends on your itinerary. We can arrange local guides, drivers and private vehicles where they add value, while keeping independent time in the plan when you prefer it.

Yes. Initial itinerary suggestions and quotations are provided without obligation. We will explain what is included before you decide whether to confirm the arrangements.

Available payment methods depend on your country and the booking. Once your itinerary is confirmed, we will explain the available options, payment amount and deadline clearly.

We will do our best to help. Changes can depend on hotel availability, transport rules and supplier conditions, so please contact us as soon as possible.

Visa requirements depend on your passport, route and length of stay. Please check the latest requirements with the relevant Chinese embassy or consulate before you travel.

If an issue affects arrangements booked through us, contact our team. We will provide practical support and work with local suppliers to help resolve the situation.

We recommend comprehensive travel insurance for every trip. Please arrange cover that suits your country of residence and your planned activities before departure.